If you have any complaints or feedback concerning the service you have received, please send those in writing to:

Paul Cassidy,

Head of Service,

ARC Counselling Service,

33 Reading Road,

Wokingham,

RG41 1EG

 

Complaints Procedure

If you are unhappy with the service you have received, we would always suggest you telephone us to see if we can work together to find a solution.  If you feel the situation has not been resolved, we would ask you to write to us about your concerns.  Please send any such communication to the Head of Service, as above, who will contact you to discuss your complaint.  If following that discussion, it is decided the complaint should be taken further, the Head of Service will forward it to ARC’s Management Committee in accordance with ARC’s Complaints Procedure.  The counsellor and their supervisor will be informed at all times of the nature of the complaint and given the opportunity to provide their comments.  If you remain unhappy with the resolution of the complaint, you may raise it with the BACP directly.